Limited-Time Opening Offer: Join with No Joining Fee Until January 2027
Monthly Rolling Membership
Experience the benefits of regular wellness with our 3-Month Wellbeing Membership, designed to help you relax, recharge and invest in your wellbeing. Combining access to our luxury spa facilities with exclusive member privileges, this membership offers the perfect introduction to the K West Spa lifestyle.
Unlimited Gym, Thermal Suite & Spa Garden Access
Gym Induction
Visbody 3D Body Scan & Body Composition Analysis
10% off Spa Treatments
K West Spa & Wellbeing Membership Terms & Conditions
1. Membership Agreement
These Terms & Conditions, together with your completed Membership Application Form, Membership Welcome Pack, Health Questionnaire, and any supporting membership documentation provided by K West Spa, form the agreement between you ("the Member") and K West Spa at Hotel Indigo London Shepherd's Bush ("the Spa", "we", "our", or "us").
By signing your Membership Agreement, you agree to comply with these Terms & Conditions, together with any operational policies, membership rules, and health and safety procedures in place.
2. Membership Commencement
Your membership will commence on the start date specified on your Membership Application Form, provided that:
• Your Membership Application Form has been completed and signed.
• Any required health and wellbeing questionnaires have been completed.
• Any applicable joining fee, upfront payment, or first monthly membership payment has been received.
3. Cooling-Off Period
You may cancel your membership within 14 days of signing your Membership Agreement, provided that no membership facilities, services, treatments, guest passes, or member benefits have been used.
4. Membership Categories & Access
Membership categories may include Spa Access, Gym Access, Full Access, or other tiers defined by the Spa. Your Welcome Pack outlines the access rights associated with your membership category.
The Spa may amend membership categories or access levels with reasonable notice.
5. Membership Benefits
Membership benefits are non-transferable, non-refundable and available only to the named member.
6. Membership Fees
Joining fees are non-refundable. Monthly memberships are payable by Direct Debit. Fixed-term memberships must be paid in full unless otherwise agreed in writing.
Payment Failure
If a Direct Debit payment fails:
Access may be suspended immediately.
A £15 administration fee may be applied for each failed payment.
Membership may be terminated if payment is not received within 14 days.
7. Membership Duration & Renewal
Rolling memberships operate on a continuous monthly basis and require one full calendar month's written notice to cancel.
3-Month, 6-Month and 12-Month memberships will automatically expire at the end of the agreed term unless renewed.
8. Changes to Membership Fees
K West Spa reserves the right to review and amend membership fees. Members will receive a minimum of 30 days' written notice of any changes.
9. Cancellation & Notice Period
Rolling memberships may be cancelled by providing one full calendar month's written notice.
Fixed-term memberships cannot normally be cancelled before the end of the contracted term.
Early termination requests may be considered only in exceptional circumstances.
10. Membership Freeze Policy
Memberships may be frozen only in exceptional circumstances, including medical grounds. Supporting documentation may be required.
11. Guest Access & Guest Passes
Members may bring guests only where guest passes are available. Guest access is subject to:
Availability
Completion of a health questionnaire
Compliance with all Spa rules
Members are responsible for the conduct of their guests.
12. Booking & Attendance
All treatments, wellness experiences, consultations and recovery sessions are subject to availability. The Spa may restrict booking volumes during peak periods.
13. Appointment Cancellation Policy
A minimum of 48 hours' notice is required to cancel or reschedule appointments. Late cancellations or non-attendance may result in the session being forfeited.
14. Health & Medical Conditions
Members must inform the Spa of any medical conditions, injuries, allergies, pregnancy, or health concerns that may affect participation. The Spa may decline access to certain facilities or treatments where necessary for safety.
15. Member Conduct
Members must treat guests and team members with respect, wear a robe when accessing the Spa Garden and Garden Lounge, and refrain from co-working activities within the Spa. Aggressive, inappropriate or unsafe behavior may result in immediate suspension or termination.
16. Facility Availability
Facilities may occasionally be unavailable due to maintenance, private events, operational requirements, or circumstances beyond our control.
17. Gym Rules
Appropriate gym attire and footwear must be worn and external personal trainers are not permitted.
18. Personal Property
Members are responsible for their personal belongings at all times. The Spa accepts no liability for loss, theft, or damage to personal items.
19. Liability
Members use the gym, spa, thermal facilities, Spa Garden, treatments, and wellbeing services at their own risk..
20. Safety & Hygiene
For reasons of hygiene and safety all Members and Guests must comply with the following:
a) Alcohol must not be consumed prior to exercise or use of the Thermal Experience. For safety reasons, access will be refused to any Member or Guest presenting signs of excessive alcohol consumption or under the influence of drugs.
b) To maintain a tranquil and safe environment, any Member or Guest exhibiting excessive alcohol consumption in the Garden Lounge may be politely asked to leave.”
c) Ensure that you receive instruction on the appropriate use of the gymnasium equipment.
d) Shower before and after using any of the facilities in the Thermal Experience Swimming Pool, Spa Pool, Sauna and Steam Room (please note that shaving is not allowed in this area)
e) Only consume food and drink in the Spa Garden Lounge and Garden. Only food and drink purchased at the spa and hotel to be consumed on premises.
f) Clothing, swimwear or towels must not be dried in the Sauna
g) Smoking, including the use of e-cigarettes and vaping devices, is strictly prohibited throughout the Spa.
h) If under-going medication or have any ongoing medical or physical condition then consult your doctor before using any of the facilities.
i) Members and Guests must follow all safety signage, spa guidelines and reasonable instructions provided by Spa team members at all times.
j)Outdoor footwear and clothing is not permitted in the Thermal Experience pool hall area.
18. Photography & Social Media
Photography and filming are permitted only in designated areas and must always respect the privacy, comfort, and wellbeing of other guests and members.
Any photography, filming, content creation, influencer activity, or promotional use intended for commercial or social media purposes must receive prior approval from Spa Management and the Marketing team.
For the comfort of all guests, photography or filming that may cause disruption, obstruct access, or capture other guests or team members without their consent is strictly prohibited.
External visitors who are not hotel residents, Spa guests, or patrons of the hotel's restaurants or bars are not permitted to enter the premises for photography, filming, or content creation without prior written authorisation from the hotel.
19. Data Protection
Personal information will be processed in accordance with applicable data protection legislation and the Hotel Indigo K West Privacy Policy. This includes:
Secure storage of personal data
CCTV monitoring for safety
Optional marketing consent
20. Changes to Terms & Conditions
K West Spa reserves the right to amend these Terms & Conditions with reasonable notice.
21. Right to Refuse or Terminate Membership
The Spa reserves the right to refuse applications, suspend access, or terminate memberships where fees remain unpaid, terms are breached, or conduct negatively impacts other guests, members, or employees.